If you’re a fresh graduate residing in Kolkata and eager to kick-start your career in a dynamic customer support role, Capgemini is hiring! This role involves handling customer interactions through chat support in a non-voice capacity, offering a great opportunity to enhance your communication skills while working with one of the leading global IT companies.
Capgemini Chat Process Job 2024 – Overview
| Company Name | Capgemini |
|---|---|
| Job Location | Kolkata |
| Role Category | Non-Voice |
| Job Position | Chat Process |
| Experience | Freshers |
| Qualification | Graduation |
Job Description
Capgemini is hiring fresh graduates for a chat process role, providing support to customers via chat. Selected candidates will work in a non-voice capacity, assisting customers and resolving queries promptly and professionally.
Eligibility Criteria
- Residency: Only freshers residing in Kolkata are preferred.
- Shift Flexibility: Candidates must be comfortable with night shifts.
Roles and Responsibilities
- Customer Support: Handle customer queries through chat, offering timely solutions.
- Issue Resolution: Process requests, resolve issues, and escalate complex matters when needed.
- Record Maintenance: Accurately log all interactions with customers using CRM software.
- Team Collaboration: Work with team members to meet process goals.
- Product Knowledge: Stay updated on company products and policies to offer well-informed support.
Benefits
- Rotational Off: Weekdays off (Saturday & Sunday working).
- Cab Facility: Both sides within Capgemini boundary.
- Night Shift Allowance: Additional benefits for night shift duties.
- Language Requirement: Good command of English.
How to Apply : Click Here
Ready to apply? Click here to submit your application and become a part of Capgemini’s customer support team in Kolkata!
Additional Information
This is a great chance for freshers to join an esteemed company and develop their skills in a customer-centric environment. Make sure you’re prepared for night shifts and have excellent English communication skills for this exciting opportunity with Capgemini.
Last Date to Apply: Apply at the earliest to ensure your chance at this promising career path!